What should an auditor do if the corrective actions taken were ineffective?

When an auditor finds that the corrective actions taken have been ineffective, the most appropriate step is to revise the action plan and implement new corrective measures. This approach recognizes that the initial interventions did not resolve the identified issues and reflects a commitment to continuous improvement. By reassessing the situation and developing new strategies, the auditor is actively working towards ensuring that the underlying problems are addressed effectively.

This process may involve engaging with relevant stakeholders to gather additional insights, analyzing the root causes of the issue more thoroughly, and considering alternative solutions that could be more effective in achieving the desired outcomes. This proactive and systematic approach aligns well with quality management principles, which emphasize the importance of effective corrective actions to maintain and enhance operational quality.

In contrast, ignoring the issue would signify a lack of accountability and could lead to ongoing problems. Increasing the frequency of audits might bring more attention to the issue but would not resolve the root cause. Eliminating all current procedures could create chaos and disrupt operations without addressing the specific issues at hand. Thus, revising the action plan is the most constructive and effective response.