Which of the following is NOT a component of a Quality Management System?

A Quality Management System (QMS) is designed to enhance customer satisfaction by meeting customer requirements and continuously improving overall performance. The components of a QMS generally include process control, resource management, and continuous improvement.

Process control refers to the activities involved in regulating and optimizing processes within the organization to ensure consistent output and quality of products or services. This is a fundamental aspect of any QMS as it ensures that processes function effectively.

Resource management pertains to the efficient and effective deployment of resources necessary to support processes, which includes human resources, infrastructure, and financial resources. Proper management of resources is vital for sustaining quality initiatives and outcomes.

Continuous improvement represents the ongoing efforts to enhance products, services, or processes. It is a core principle of quality management that fosters a culture of innovation and adaptation to changing requirements or conditions.

Employee satisfaction surveys, while beneficial for understanding workforce morale and areas for improvement, do not fit into the core components of a QMS. They are more of a tool for gauging employee engagement rather than a structural component of a QMS aimed at managing and improving quality. Thus, this choice does not align with the primary elements typically established in a QMS.