Certified Quality Auditor (CQA) Prasctice Exam

Who was responsible for correcting labeling issues noted during the audit in the case study?

1. The shipping manager

2. A customer service representative

3. The quality assurance team

4. The inventory staff

The correct answer is: A customer service representative

The responsibility for correcting labeling issues during an audit often falls to personnel who directly interact with customer queries and concerns or handle products in a capacity that impacts customer experience. In many cases, this would be a customer service representative, as they are typically equipped to address issues directly related to customer feedback and can facilitate the correction process by coordinating with other departments as needed. In the context of the case study, the choice of a customer service representative as the one responsible for correcting labeling issues highlights the integral role they play in ensuring that higher standards of quality and compliance are met. Their involvement likely includes engaging with customers regarding the labeling problems, relaying necessary information to relevant teams, and facilitating the adjustments required to comply with labeling standards. While other parties such as the quality assurance team, inventory staff, or the shipping manager may also play significant roles in resolving broader quality or compliance issues, the immediate corrective actions related to labeling are typically in the domain of customer service, making this the appropriate choice.